Open Road Acura of Wayne Collision Center

Frequently Asked Collision Questions

Press the tabs below to learn more.

Your vehicle is not generic and is, in fact, one of a kind. This is where Open Road surpasses your average auto repair shop. Our collision center specializes in Acura, among others. Equipped with the latest technologies, tools, and equipment, we will confidently restore your vehicle to factory specifications, no matter the make.

All insurance claims are welcome!

In the event of a collision, the following suggestions may assist you:

• Stop—no matter how minor the collision—in a safe, well-lit area.
• Notify the local police. Ask for an ambulance if necessary.
• Have your driver's license, registration, and insurance information ready when the police arrive.
• Write down the names and phone numbers of any witnesses and information of the injured, if any.
• Use your phone's camera or carry a camera in the glovebox to document the vehicles and the scene.
• If necessary, contact Acura Roadside Assistance at 1.800.594.8500, and have your vehicle towed to your Acura Certified Collision Repair Facility.
• Notify your insurance company

Open Road Acura of Wayne Collision Center is All ProFirst Certified

All ProFirst Certified shops are validated for their skill and expertise, commitment to a complete, proper, and safe repair, ongoing industry education, and customer satisfaction. Each shop is validated annually by an independent third party to help ensure a high standard of repair quality.

• Knowledge, Skill, and Methodology Requirements: To qualify for the ProFirst Certified program, body shops must meet specific knowledge and skill requirements, becoming either an I-CAR Gold Class Professional^®, Verifacts VQ, or Verifacts Medallion shop.
• I-CAR (The Inter-Industry Conference on Auto Collision Repair) is a non-profit organization dedicated to providing those in the collision repair industry with the knowledge and skills to achieve a complete and safe repair. Shops that achieve I-CAR's highest level of training are designated as I-CAR Gold Class Professionals, considered the highest level of training in the industry.
• VeriFacts VQ verifies that the shop adheres to the vehicle manufacturer's repair guidelines and best quality practices. VeriFacts representatives perform on-site shop inspections to ensure that the repair methods, materials, and tools and equipment are consistent with the vehicle manufacturer's recommendations to produce a safe and complete collision repair. VeriFacts is the most highly respected verification/inspection organization in the industry.
• Acura Specific Training: To ensure that body shops keep up with the latest Acura technology, each ProFirst shop must complete Acura-specific training through I-CAR, and is required to take additional Honda-specific training as it becomes available.
• Acura Specific Repair Information: ProFirst Certified body shops have unprecedented access to all service and repair information, including mechanical and collision repair, for all years and models of Acura automobiles—information needed to make a safe and complete repair.
• Tools and Equipment: Late-model vehicles are often designed and engineered using different metals and lightweight materials to increase fuel economy. These materials often require specific tools and equipment for proper repair, and ProFirst Certified shops have the right tools and equipment to repair your Acura, no matter what year it is.
• Facility Standards: All ProFirst Certified shops are required to maintain a clean and professional environment inside the shop, the customer areas, and outside the building.
• Customer Satisfaction System: Each shop must be committed to customer satisfaction and have a customer satisfaction survey system to ensure that they meet customer expectations.
• Annual Inspection: Through a third-party, American Acura physically inspects all ProFirst Certified shops annually to confirm tools and equipment, facility cleanliness, and overall shop operation. Training and verification of proper repair procedures are performed on an ongoing basis.